Job Description:
Role Overview
We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.
The idóneo candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives.
This role will operate within a Managed Services environment primarily focused on ITSM, supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap.
The consultant will also interact directly with a US-based client, requiring excellent communication skills and full English fluency.
Additionally, the candidate should have solid knowledge of ITOM and CMDB, ensuring proper integration of asset data, discovery processes, and service mapping.
Key Responsibilities
Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
Configure and optimize key products, including:




Hardware Asset Management (HAM)
Software Asset Management (SAM)
Asset Workspace & Asset Lifecycle processes
Enterprise Asset Management (EAM) (nice to have)
Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements
Support a Managed Services model, handling:
Enhancements and backlog demands
Continuous improvement initiatives
Implementation of new capabilities aligned with roadmap evolution
Work closely with US-based stakeholders to define requirements and solution architecture
Ensure integration between Asset Management, ITSM, CMDB, and ITOM
Support discovery, normalization, and CMDB data governance
Develop integrations with external systems (ERP, procurement, discovery tools)
Build and maintain workflows using Flow Designer and automation best practices
Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization
Contribute to road

📌 Senior ServiceNow Consultant (Bogotá)
🏢 DXC Technology
📍 Bogotá