Business Overview
Latam Trade is a critical unit within the Citi Service Center (CSC), responsible for servicing a range of trade products including Documentary Letters of Credit, Collections, Standby's, and Trade Loans Payables and Receivables for Latin America. This unit is part of Global Trade Operations, which delivers world-class Trade Working Capital services across more than 70 general markets. The CSC supports North America and Latam clients, initiating transactions with global counterparties and completing transactions originating from Citigroup branches or foreign banks in other regions. The organization focuses on providing high-quality transaction preparation, processing, and customer service to Corporate, Consumer, and Financial Institutions clients, with a strong emphasis on control, customer service, and quality at all operational levels.
Role Main Purpose
This role is primarily responsible for ensuring an exceptional service experience for corporate and FI clients by delivering high-quality service and maintaining a strong perception of quality.



Key functions include investigating inquiries related to Cash and Trade products, supporting team communications, preparing audit certification letters, and managing incoming/outgoing emails. The role also involves performing general support functions for the unit and actively contributing to process improvements. For consumer clients (CCB), the specialist acts as a single point of contact, leveraging product knowledge and expertise to assist New to Bank (NTB) or New to Trade (NTT) clients.
Key Responsibilities
Client Interaction & Query Resolution: Respond to queries and investigations from Financial Institutions, Corporate, and Consumer clients regarding products like Documentary Service, Trade Loans, Payables Finance, and Receivable Finance via various channels (email, phone).
Relationship Management: Proactively engage with clients across financial institutions, corporate, and consumer portfolios to deepen

📌 Transactional Services Analyst 2 (Bogotá)
🏢 Citi
📍 Bogotá