Language Requirements: Bilingual (English & Spanish)
About Securranty
Are you a customer-focused professional with strong analytical and communication skills? Securranty is growing, and we want you on our team
For over 15 years, Securranty has been a trusted leader in protection plans for electronics—from smartphones and laptops to essential educational technology. We serve everyone from individual consumers to major school districts (K-12) and enterprise corporations, providing peace of mind through innovative, tech-driven insurance programs.
We are seeking a detail-oriented, fully bilingual Customer Service & Claims Analyst to join our operations team. In this dual-function role, you will be the front-line voice of Securranty, supporting our English
- and Spanish-speaking clients while efficiently processing claims.
Key Responsibilities
Customer Support & Service
- Assist clients, school district administrators, and individual policyholders with account inquiries, coverage questions,
and portal navigation.
- De-escalate customer concerns with clear communication and problem-solving skills.
Claims Analysis & Processing
- Review, analyze, and process device insurance claims.
- Verify documentation, and technician diagnostic reports to determine claim approval or denial.
- Identify fraud patterns or recurring claim issues and report findings to operations management.
- Maintain accurate, detailed claim logs and customer interaction notes.
- Collaborate with internal operations, sales, and account management teams to resolve complex customer requests.
Qualifications
Education
- Bachelor’s degree or Diploma in Business Administration, Communications, or a related field preferred.
Language Proficiency
- Fluent in English and Spanish (both written and verbal communication skills are strictly required).
Experience
- 2+ years of experience in one or more of the following:
- Custome
📌 Customer Service Representative/claim Analyst (Colombia)
🏢 Securranty
📍 Colombia
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