Job post summary

Job description: Reservation and Dispatch Agent (remote)

Job Summary: MUST SEND RESUME IN ENGLISH FORMAT

Key Responsibilities:
- Monitor chauffeur schedules and routes to ensure on-time pickups and arrivals.
- Regularly review reservation portals for new, updated, or canceled bookings and update internal systems accordingly.
- Coordinate with fellow dispatchers to assign, reassign, and optimize ride schedules based on availability and demand.
- Communicate directly with affiliates to confirm service details, ensure smooth coordination, and address any issues.
- Collaborate with the sales team to manage special requests or customer needs, ensuring a seamless and satisfactory client experience.
- Maintain accurate call logs and reservation data in shared folders for internal reporting and auditing.
- Deliver outstanding service with a proactive “Extra Mile” attitude, responding promptly to internal and external inquiries.
- Respond quickly and effectively to chauffeur and passenger calls, particularly for on-demand services.




- Maintain customer confidentiality at all times; a strict adherence to non-disclosure policies is required.
- Monitor service criteria to ensure consistent delivery of high-level client satisfaction.
- Identify potential service disruptions, working with chauffeurs or drivers to minimize impact and communicating proactively with clients as needed.
- Uphold a professional demeanor and positive tone in all communications, both written and verbal.
- Adhoc duties as needed

Qualifications:
- Prior experience in transportation, hospitality, travel, logistics, dispatch, or customer service preferred.
- Strong computer skills and proficiency in reservation/dispatch software and MS Office Suite.
- Excellent written and verbal communication skills with very clear pronunciation.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure while utilizing problem solving skills.
- Versátil

📌 Reservation and Dispatch Agent (Colombia)
🏢 Boston Chauffeur
📍 Colombia