We are a rapidly growing fitness concept revolutionizing how people experience high-intensity interval training. Our model offers fast-paced, 40-minute group workouts that start every 10 minutes — designed for maximum flexibility, results, and accessibility. As we expand across North America, we’re looking for motivated team members to help drive membership growth and build strong communities around new studio locations.
Position Summary
As a Customer Support, you’ll play a critical role in supporting the pre-launch and ongoing success of our studios. Your primary mission is to nurture warm and hot leads by building trust, answering questions, and guiding them through the sales funnel — always maintaining brand alignment and exceptional service standards.
What You'll Do
- Answer inbound calls from prospective customers/members, providing them with relevant information and guiding them through their request.
- Execute processes needed to complete the caller’s request, _if possible, while on the call._
- Answer inbound calls within 30 seconds of ringing, per Service Level Metric (SLA).
- Proactively return missed calls within the same day.
- Assist via Prospr chat to manager and studio staff.
- Maintain accurate records of all processes executed in the corresponding CRM BrandBot, MarianaTek, and internal Google form.
- Promptly and effectively communicating any disruptions in the service to the Team Lead or Operations Manager, ensuring transparency and providing alternative solutions where necessary.
- Secure coverage on Saturdays and Sundays, rotating shifts on weekends.
- Ongoing support to the team by assisting with tasks, sharing insights of cases, and ensuring team coordination. Troubleshoot issues and assist when needed in specific designations.
- Commit to abide by quality standards determined by the organization to support better the processes established.
What You'll Bring To The Team
- Excellent verbal and w
📌 Customer Support Specialist (Medellín)
🏢 RVStaffing
📍 Medellín
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