I. Clients
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Responsible for ensuring the delivery of services under the established contracts with clients, providing specifics and analytical depth answers for each demand, applying advanced level tools and Kantar Worldpanel databases.
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Prepare presentations of results and reports to clients, as well as have deep knowledge of the business of customers, assisting them in understanding the data and in decisions to be made based on Kantar Worldpanel survey data.
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Lead briefing sessions for projects, ensuring clear scope definition and proper management of expectations regarding deliverables and timelines.
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Receive and structure project briefs outside the scope of regular services, coordinating the development of proposals and leading their presentation to clients.
II. Internal
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Prepare the annual business-planning (chart of accounts / share), validate it with the manager and monitor implementation.
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Predict risks of decrease in clients satisfaction index (CSS)
build action plan to increase and / or maintain the indexes according to the area’s CSS goal and involve other team executives to ensure implementation and effectiveness of the plan.
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Lead and/or participate in development of internal projects, being the main interface in negotiations with other areas involved.
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Act proactively in creating customized solutions according to the type of business and customer need, involving other areas and validating actions with the manager.
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Monthly monitor sales goals and make alternative plans to achieve the results if needed.
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Lead Regular Communication with account leaders
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Support the Company Strategic Project (MYWP, GCF, Insights...)
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Update internal stakeholders list responsible.
a)
Routine
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Respect the established deadlines with clients and other areas.
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Be the Manager's representative (backup) in addressing the area accounts in case of their absence.
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Be responsible to communicate status & updates to countries & stakeholders about Regional & General advan