Mid-Level Application Support Engineer

We are seeking a Mid-Level Application Support Engineer with strong technical skills, experience supporting enterprise applications, and the ability to work in critical, high-availability environments. This individual will be responsible for managing complex incidents, ensuring application stability, and serving as a key escalation point between IT Operations, Development, DevOps, and Infrastructure teams.

This position will play a critical role in supporting our ongoing migration to a cloud-native Azure platform while ensuring reliable 24/7 application support and operational excellence.

Job Details

- Job Title: Mid-Level Application Support Engineer
- Location: Bogotá, Colombia (On-Site)
- Employment Type: Full-Time (Rotational Shifts)
- Coverage: 24/7/365 Rotational Schedule (Day, Mid, and Graveyard Shifts)
- Reports To: Application Support Lead (Esteban Toro)
- Compensation: Salary Negotiable

Education
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.

Required Experience
- 3 to 5 years of experience in Application Support, Production Support, or similar roles.
- Experience working in mission-critical environments with 24/7 operations.
- Proven experience managing and resolving enterprise application incidents.
- Experience collaborating with Development, DevOps, and Infrastructure teams.
- Experience conducting Root Cause Analysis (RCA) and implementing corrective actions.

Technical Skills
- Microsoft Azure administration and cloud operations.
- Kusto Query Language (KQL) for monitoring, troubleshooting, and log analysis.
- Intermediate SQL skills for database queries and troubleshooting.




- Troubleshooting and issue resolution in applications developed with PHP/Laravel and/or Python.
- Experience with CI/CD platforms such as GitLab CI, Azure DevOps, Jenkins, or similar.
- Monitoring and observability tools.
- Knowledge of cloud-native architectures and enterprise applications.
- Incident management and production support best practices.

English Proficiency
- B2 to C1 English proficiency, both written and spoken.
- Ability to communicate effectively with international teams and stakeholders.

Key Competencies
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and during critical incidents.
- Excellent verbal and written communication skills.
- Teamwork and cross-functional collaboration.
- Service-oriented mindset.
- Strong attention to detail.
- Proactive attitude and sense of ownership.
- Adaptability and flexibility to work rotational schedules.

Key Responsibilities
- Diagnose and resolve complex application incidents and production issues.
- Monitor and support applications deployed in Microsoft Azure environments.
- Analyze logs, metrics, and system behavior using KQL and monitoring tools.
- Troubleshoot SQL-related issues and support database operations.
- Support and validate application deployments through CI/CD pipelines.
- Perform Root Cause Analysis (RCA) and document findings and recommendations.
- Collaborate closely with Development, DevOps, Infrastructure, and IT Operations teams.
- Ensure service availability, operational continuity, and compliance with service-level objectives.
- Act as a technical escalation point for complex application issues.
- Participate in a 24/7/365 rotational support schedule, including day, evening, overnight, weekend, and holiday shifts as required.

📌 Mid-Level Application Support Engineer (Bogotá)
🏢 Listos Bpo
📍 Bogotá