Trivium Group is an Inc. 5000-ranked, Clutch Award-winning e-commerce growth agency. We manage the growth of brands doing over $700 million in annual Amazon revenue, and we help them scale profitably on the world's most competitive marketplaces. Our Senior Account Managers don't manage accounts — they own outcomes.
We're hiring a Senior Account Manager to manage a portfolio of e-commerce clients. E-commerce client management experience is required; Amazon experience is a bonus, not a requirement. You'll need real performance-marketing instincts, speed, attention to detail, and the ability to treat every client like your own business.
You won't be doing it alone. You'll sit on top of a very capable team — PPC and Amazon strategists, creative, listing and data specialists, plus our internal AI ops agent (Viktor) — so your job is to own the relationship and the outcome, not to personally execute every task.
Requirements
What You’ll Actually Do
Own a portfolio of 20–40 e-commerce brands end-to-end
- You are the single point of accountability for client results and retention.
- Run onboarding, set strategy, deliver results, retain the account — the full lifecycle.
- 2-hour response time during business hours, no exception.
Own onboarding like it decides the account — because it does
- The first 30 days determine whether a client renews. We treat onboarding as strategy, not paperwork.
- You set expectations, goals and the measurement plan before anyone touches a campaign.
Drive results, not reports
- Analyze brand performance and profitability weekly.
- Diagnose problems before the client notices them.
- Translate numbers into clear, confident client communication.
Execute with precision
- Build and follow structured processes for every account (audits, research, campaign architecture, optimization cycles)
- Log every change. Document every decision. Nothing slips through the cracks.
- Coordinate with your st