At Contact Point 360, we are hiring Tech Support and customer service Agents .
Tech Support experience required Join our Wave 1
What we offer
Base salary COP 2,700,000
Indefiniteterm contract legal benefits
Fixed schedule 42 hours per week
Weekends Off Depending on operations needs
Onsite
Wave 1
Location Calle 97 Autopista Norte Bogotá
Apply now and take the next step in your technical support career with an international company.
Responsibilities
Provide firstlevel technical support via phone, chat, and email.
Diagnose and troubleshoot hardware and software issues.
Support users with laptops, desktops, printers, and other technical issues.
Guide users step by step to identify and resolve technical problems.
Accurately document, categorize, and track support tickets.
Prioritize cases based on impact and urgency.
Escalate complex technical issues with the necessary supporting documentation.
Meet individual and team goals related to quality and response times.
Requirements
B2 English level or higher.
Experience in technical support or service desk AND customer service.
Basic understanding of LAN WAN networks.
Experience using IT tools.
Strong troubleshooting and problemsolving skills.




Excellent verbal and written communication skills.
Customeroriented mindset and willingness to learn.
Contract Type
Indefiniteterm contract
Work Modality
Onsite
Schedule
Fixed schedule 42 hours per week 2 days off per week

At Contact Point 360 S.A.S., we believe in talent without barriers. We are committed to fostering an inclusive, diverse, and respectful workplace where every individual has the opportunity to grow and achieve both their personal and professional goals.
We encourage everyone to participate in our recruitment and hiring processes under the principles of equal opportunity. We value talent, diversity, and the unique potential that each person brings to our organization.
Bolsa de trabajo Colombia ofrecemos puesto de Tech Support Agent I 2.7M I Wave 1 I Indefinite term contract para el sector de CallCenter Telemercadeo en la empresa Contact Point 360 S.A.S de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Tech Support Agent I 2.7M I Wave 1 I Indefinite term contract (Bogotá)
🏢 Contact Point 360
📍 Bogotá