Director of Client Strategy & Success

Director of Client Strategy & Success

JOTO PR

Remote, Bogotá D.C., Bogotá D.C., Colombia

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Non-Negotiable

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job The Director of Client Strategy & Success (DCSS) protects the client relationship, campaign performance, service quality, retention, and growth. The DCSS acts as the senior strategic liaison between the client and the company, ensuring each client receives what was promised—or better—and that campaigns remain strategically sound, moving, and aligned with the client’s goals. The DCSS works closely with the Strategist to review campaign direction, correct weak or unsound strategy or execution, and advise clients on the best ways to achieve results through their tailored Anti-PR strategy

Job Overview

- Employment Type: Full-Time Independent Contractor

- Department:

Customer Service/Support

- Job Level:

Director

Education & Experience

- Years Of Experience: 5 Years

- Business Model:

Direct Sales

Event-Based Revenue

SaaP (Service-As-A-Product)

Subscription

- Minimum Education Level:

- Qualification:
- Minimum Of 5 Years Of Experience In Client Success, Account Management, Public Relations, Communications, Marketing, Or A Related Field.
- Advanced English Proficiency, With Excellent Written And Verbal Communication Skills.
- Strong Experience Managing Client Relationships And Serving As A Senior Point Of Contact.
- Proven Ability To Review And Improve Campaign Strategy, Messaging, And Execution.
- Strong Strategic Thinking And Problem-Solving Skills.
- Ability To Identify Campaign Risks, Underperformance,



And Opportunities For Improvement.
- Strong Organizational Skills With The Ability To Manage Multiple Clients And Priorities Simultaneously.

Skills

- Tools/Platforms:

Project Management Platforms

Crm / Customer Management Tools

CRM / Client Management Platforms

Client Master Press Tracker

Media Tracking / PR Platforms

Campaign Management Systems

- Additional Skills: Commercial Awareness And Business Acumen, Organizational Management And Prioritization

- Common Methodologies/Frameworks: Issue Resolution & Escalation Handling

Client Relationship Management

Upselling & Cross-Selling Strategy

Client Success Management

Public Relations Campaign Strategy

Strategic Account Management

Campaign Performance Management

Client Retention & Growth Strategy

- Additional Skills: Commercial Awareness And Business Acumen, Organizational Management And Prioritization

- General Skills:

Training And Development

Cross-Functional Collaboration

Public Relations

Quality Assurance

- Additional Skills: Commercial Awareness And Business Acumen, Organizational Management And Prioritization

- Soft Skills:

Conflict Resolution

Presentation Skills

Strategic Thinking

Team Management

Ownership Mindset

Analytical Thinking

- Additional Skills: Commercial Awareness And Business Acumen, Organizational Management And Prioritization

Requirements

- Technological Requirements:

- Language:

English

- Location:

Colombia

Responsibilities Client Success & Liaison

- Maintain proactive communication with clients; understand goals, concerns, priorities,



and expectations.
- Serve as the senior liaison between the client and the company.
- Ensure concerns are handled rapidly and followed through to completion.

Campaign Review & Strategy

- Review strategy, messaging, copy, cadence, media activity, and overall effectiveness.
- Work closely with the Strategist to ensure each client has a sound, executable strategy.
- Bring campaigns back for review when adjustments are needed.

Press Tracker & Campaign Health

- Routinely review the Client Master Press Tracker and campaign systems.
- Identify stalled campaigns, weak activity, missed opportunities, underperformance, and warning signs before they escalate.

24-Hour Client Recovery

- Identify the problem; determine whether the issue is strategy, execution, communication or another Line; route it correctly; drive correction through completion; verify movement; reconnect with the client within 24 hours or less; confirm satisfaction; and determine the training or process correction needed to prevent recurrence.

Delivery Review, Correction & Training

- Review Delivery work for strategy, copy, cadence, execution and communication.
- Identify and correct errors, determine the source of breakdowns, and train or drill Delivery personnel when needed.

Sales Coordination, Correction & Training

- Maintain communication with Sales regarding what was sold and promised.
- Identify gaps between commitments, client expectations and Delivery execution; correct misunderstandings; and keep Sales informed regarding campaign health, re-sign readiness and upsale opportunities.

Client Upsales & Account Growth

- Identify additional services that genuinely support client goals.
- Recommend expanded campaigns, increased cadence or new strategic initiatives when appropriate and coordinate qualified opportunities with Sales.

Working Hours

Versátil working hours

📌 Director of Client Strategy & Success (Bogotá)
🏢 1840u0026Company
📍 Bogotá