Diata Health is hiring a Concierge Phone Support Coordinator for a phone-first, client-facing remote role. This is not a clinical or medical position. We are looking for a lovely, warm team member to go above and beyond for our clients.
What you will do
Onboard prospective clients and explain our core program at a clear, non-clinical level
Answer and return phone calls with warmth, confidence, and professionalism
Schedule and reschedule appointments; communicate by phone, email, and text
Document each interaction and next step accurately
Follow up proactively and escalate clinical or sensitive questions to the appropriate team member
What we are looking for
Clear, polished spoken and written English; our clients are primarily U.S.-based A warm phone presence—you should sound like you are smiling through the phone
or call-center experience is helpful; medical experience is not required A demonstrated record of reliability and tenure in prior roles
Full-time availability during U.S. Eastern business hours, Monday through Friday A quiet professional workspace, desktop/laptop, reliable high-speed internet, backup internet or power plan, and the ability to track work time while online
Compensation and process
Independent-contractor role, 40 hours per week
USD $6–$10 per hour, depending on relevant experience and communication skills
Shortlisted candidates will be invited to the next round of our three-phase interview process, including a brief voice audition.
Apply through Indeed. Candidates who move forward will receive the Diata audition link and instructions directly.
Horas previstas: 40.0 por semana
Lugar de trabajo: Empleo remoto
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