Customer Delivery Manager (CDM) - Managed Print Services (MPS)
Description -
Responsibilities
• Assist in developing and maintaining positive operational relationships with customers, ensuring local requirements are understood and addressed to support strategic contributions.
• Serve as a point of contact for routine operational issues, supporting the management of performance metrics, reporting, and communication with customers and internal teams.
• Track and report on service delivery performance against established goals, escalating issues as needed and supporting corrective actions under supervision.
• Help monitor expense targets and support the implementation of cost controls for service delivery, learning to identify areas for cost optimization.
• Assist in identifying and managing risks for low-risk projects, supporting timely and cost-effective delivery of service level agreements (SLAs) across functions.
• Participate in the development of service delivery plans and support the implementation of standard practices and procedures.
• Collaborate with cross-functional teams for seamless service delivery.
• Assist in measuring and reporting key performance indicators (KPIs), ensuring compliance with company policies and regulations.
• Apply company policies and procedures to resolve routine issues, following standard practices in analyzing situations.
• Support continuous improvement initiatives by identifying and communicating opportunities for process optimization and enhanced customer engagement.
Education & Experience Recommended
• Typically has 0-2 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
• Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Preferred Certifications
• NA
Knowledge & Skills
• Customer Relationship Management
• Operational Excellence
• Service Delivery Management
• Tracking & Report
📌 Customer Delivery Manager (Bogotá)
🏢 Hp
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.