Job Summary
The Change Manager owns the end-to-end Change Management process for the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role ensures that all changes to the managed environment are properly assessed for risk and impact, correctly authorized, scheduled without conflict, and implemented with minimal disruption to business operations. The Change Manager chairs the Change Advisory Board (CAB), maintains the change calendar across all delivery towers (Network, End-User Computing, Data Center & Cloud, and the shared NOC), and is the guardian of change governance and discipline on the account.
Responsibilities
Own and operate the end-to-end Change Management process, including intake, classification, risk/impact assessment, scheduling, approval routing, implementation oversight, and post-implementation review.
Chair and facilitate the Change Advisory Board (CAB), driving consistent, risk-based decision-making on standard, normal, and emergency changes.
Maintain the forward schedule of change (FSC) and change calendar, proactively identifying and resolving scheduling conflicts across towers, sites, and time zones.
Manage the emergency change process, ensuring urgent changes are assessed, authorized, and documented appropriately even under time pressure.
Define and maintain the standard (pre-authorized) change catalog, periodically reviewing candidates for promotion to standard changes.
Enforce change management policy and governance, ensuring changes are not implemented outside of the approved process, and reporting on unauthorized changes.
Review post-implementation results, ensuring failed or backed-out changes receive proper review and lessons learned are captured.
Produce and present regular change management reporting (change success rate, emergency change volume, unauthorized changes, schedule adherence) to the ITSM Manager and cl
📌 Change Manager (Bogotá)
🏢 Auxis
📍 Bogotá