Why SoftwareOne?
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a integral team where you can build your skills, work with leading technologies, and make a real impact for our customers.
The role
Onsite Support Analyst – Bogotá
Do you enjoy solving technical issues and helping users get back to work quickly?
Do you thrive in a hands-on support environment, assisting users face-to-face and ensuring a seamless technology experience?
If so, this could be the role for you.




Join our support team and become a key contributor to maintaining business continuity and user productivity. As an Onsite Support Analyst,you will provide in-person technical assistance to end users, resolving hardware, software, network, and corporate application issues. This is an opportunity to grow your skills in a dynamic environment where your problem-solving abilities, customer focus, and commitment to service excellence make a visible impact every day.
How a day-to-day would look like in this role:
- Provide onsite technical support for end users, including laptops, desktops, peripherals, mobile devices, and corporate applications.
- Diagnose and resolve incidents and service requests within established service level agreements (SLAs).
- Manage and update tickets through ITSM tools, ensuring accurate documentation, follow-up, and closure.
- Install, configure, and maintain hardware, software, printers, and other IT equipment.
- Coordinate escalations with specialized sup

📌 Analista de Soporte en Sitio (Bogotá)
🏢 Softwareone Deutschland
📍 Bogotá