NICE – Tier 2 Support Engineer Pipeline with Sutherland. Work with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in…
Key Details
- Position / opportunity: NICE – Tier 2 Support Engineer Pipeline
- Organization: Sutherland
- Country / coverage: Colombia
- Location: Bogotá, Bogota, Colombia
- Work arrangement: On-site
- Opportunity type: Jobs
- Sector: Information Technology
- Compensation: Not specified
- Duration: Not specified
- Start date: 2025-09-25
- Application deadline: Not specified
Description
Work with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process,
through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NICE support process, procedures, contractual SLA’s Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff Advanced English Level (B2 or higher) Minimum 2 years experience supporting large, general, complex enterprise software clients Bachelor's degree in Computer Science, Software Engineering or similar technical discipline Minimum 2 years experience working mainly on Server issues Network troubleshooting skills (working with different tools) Experience in troubleshooting and resolving database integrity issues, performance issues, b