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Journée type The Customer Event Operations Manager – Contracts, Payments & Reconciliation is responsible for leading the end-to-end execution and governance of financial, contractual, and compliance-related activities across customer and internal events in LATAM.
This role plays a critical position within the Customer Events Experience organization, overseeing the Back Office capabilities, including HCP/HCO contracts, payments execution, expense reimbursements, and meeting card reconciliation, ensuring compliance, financial integrity, and audit readiness at scale.
This role serves as a control tower for financial and compliance processes related to events, ensuring end-to-end governance, accuracy, and audit readiness,



while partnering closely with Front Office teams to enable seamless event execution.
Additionally, this role leads a team of specialists and coordinates cross-functional stakeholders (Finance, Compliance, Legal) to deliver predictable, compliant, and efficient event operations across multiple countries.
This role will be a versátil working model in Bogotá.
Responsibilities may include the following and other duties may be assigned:
- Lead contracts, payments, reimbursements, and reconciliation processes for all events
- Ensure compliance with Medtronic policies, regulatory frameworks, and audit requirements
- Manage HCP/HCO financial processes and transfer of value
- Oversee meeting card reconciliation and financial closure of events
- Provide operational leadership and performance management for the Back Office team
- Drive standardization, accuracy, and process efficiency across LATAM
- Act as a key interface between Events, Finance, Compliance, and Procurement
- Ens

📌 Spécialiste clientèle Mgr (Bogotá)
🏢 Medtronic
📍 Bogotá