Culture et Mission
Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous.
Ce que vous ferez
- Performs customer service operations by monitoring service delivery performance, tracking key metrics (response times, resolution rates, customer satisfaction), identifying service gaps, and implementing corrective actions to maintain service level agreements and quality standards.
- Coordinates operational excellence initiatives by documenting current state processes, conducting workflow analyses, identifying inefficiencies, developing improvement recommendations, and implementing process enhancements that reduce cycle times, eliminate waste, and improve customer experience.
- Facilitates operational interfaces and stakeholder coordination by supporting communication between customer care teams, operations units,



quality assurance, IT systems, and regional offices to ensure seamless handoffs, resolve cross-functional issues, and maintain operational continuity.
- Conducts performance analysis and reporting by collecting service data from multiple systems, creating dashboards and reports, analyzing trends and patterns, presenting insights to management, and recommending actions to address performance gaps or emerging issues.
- Implements quality assurance and compliance activities by monitoring adherence to standard operating procedures, conducting quality reviews, identifying compliance risks, coordinating corrective actions, and supporting audit preparation and regulatory inspections.
- Provides change management and system implementation activities by participating in user acceptance testing, developing training materials, coordinating end-user training sessions, gathering feedback, and ensuring smooth adopti

📌 Administrator I, Customer Service Operations (Bogotá)
🏢 MWI Buying Group
📍 Bogotá