AgileEngine, LLC. is seeking an IT Support Technician to provide Tier 1 and Tier 2 remote support for employees across a large technology company. You will triage requests, resolve issues within scope, escalate appropriately, and contribute to documentation and service improvements.
The role is based in LatAm and requires overlap with PST business hours. You will handle software, hardware, endpoints, applications, access, and network connectivity issues via ITSM, chat, email, phone, and video
📌 Remote IT Support Technician (Pereira)
🏢 AgileEngine
📍 Pereira
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