Horatio in Bogotá is seeking a Payments Team Lead with 2+ years of supervisory experience in a BPO/fintech setting. The role focuses on leading a customer service team through payment processing workflows, improving processes, and managing escalations across channels.
The candidate must have advanced English, SQL proficiency for investigations, and strong Excel skills. Experience with Jira and banking terminology will be a plus for collaboration with cross-functional teams.
📌 Payments Team Lead (Bogotá)
🏢 Horatio
📍 Bogotá
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