Reporting to the Director of Revenue Management, the Senior Collections Specialist supports a portfolio of approximately 1,200 to 1,500 domestic and international AR accounts.
What you will do…
- Communicate by phone, post or email with all accounts that are past due.
- Daily review and action for all open A/r.
- Review and recommend accounts for research and reconciliation.
- Review and take action on credit hold orders.
- Create, update, and maintain all customer credit statuses.
- Working to resolve customer’s short payments.
- Collaborate with the executive team, product managers, customer service and sales force to resolve customer disputes in a timely manner.
- Contact for collection agencies and internal or external attorneys legal demand letters.
- Negotiate payment plans as needed.
- Process accounts to be sent to legal demand or collections.
- Monitor and follow up with outside agencies and attorneys regarding collection accounts.
- Review the follow-up request for accuracy, completeness, and justification – Credit memo,
refunds, and payment adjustments.
- Send account statements to customers and invoice copies as requested.
- Work cross-functionally within the organization to resolve issues.
- Preparation of monthly bad debt reserve for Controller.
- Collection from purchasing companies and prepare project close outs requests.
- Excellence in Customer Service.
What we expect of you…
- Understanding of basic accounting principles including accounts receivables, accounts payable, invoicing, credits, debits, chargebacks, and credit terms.
- Demonstrated experience in implementation AR and collection “best practices” and standard.
- Strong Organizational Skills
- Analytical and critical thinking
- Versátil Schedule/Willing to work overtime when required.
- Multi-Tasking
- Experienced using ERP Applications such as Sage X3, preferred.
- Able to pass a financial background-check clean Background