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Business Development | Consultant | Project Manager | Ex-TikTok
Join Sunny Bliss Plumbing & Air — Where You’re More Than Just a Voice on the Phone
Miami-based company | Remote from Colombia
At Sunny Bliss Plumbing & Air, we brighten homes across Miami with expert HVAC and plumbing service — and behind every satisfied customer is a CSR who truly cares.
We’re a fast-growing, family-owned company, and we’re hiring a full-time, remote Customer Service Representative based in Colombia. If you're fluent in English, organized, and ready to be part of a supportive, fast-paced team, this is your chance to grow with a company that sees and values your contribution.
What You’ll Do
- Be the warm, professional voice of Sunny Bliss over phone, text, and email
- Book service appointments and dispatch techs using ServiceTitan
- Follow up with customers post-service to ensure complete satisfaction
- Support field crews and manage updates through our scheduling tools




- Keep records accurate in our CRM and follow team processes
- Assist with membership sales and customer retention
- Do Inbound and Outbound calls

What We’re Looking For
- Based in Colombia with reliable high-speed internet
- High fluency in spoken and written English (Required)
- 1+ year of customer service experience (it is a plus for HVAC/plumbing background)
- Tech-savvy, reliable, and self-motivated in a remote environment
- Aligned with our core values: Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win

What We Offer
- Competitive compensation (discussed during the interview process)
- Performance-based incentives
- Ongoing training and growth opportunities
- Long-term, stable role with a fast-growing U.S. company
- Supportive leadership and growth opportunities
- A culture where you’re seen, heard, and supported

How to Apply
To be considered, please send the foll

📌 Bilingual Customer Service Representative (Colombia)
🏢 Sunny Bliss Plumbing & Air
📍 Colombia