Caseware is seeking a seasoned Incident Response Lead for a fully remote role based in Colombia. You will drive incident response in a 24/7 SaaS environment, coordinating engineers, product management, and support to minimize downtime.
You will leverage and integrate JIRA, PagerDuty, New Relic, AWS, and Teams to monitor, manage, and communicate incident status, while leading post-mortems, root-cause analyses, and remediation actions across general teams.