Senior Technical Recruiter specializing in End to End Recruitments

Job Title

Job Summary

The O2C Supervisor is responsible for overseeing end-to-end Order-to-Cash operations within the Integral Business Services (GBS) organization, supporting customers. This role ensures timely order processing, accurate billing, effective credit management, and efficient collections while maintaining high service levels, strong internal controls, and continuous process improvement. The supervisor leads a team of O2C analysts and acts as a key liaison between Sales, Supply Chain, Customer Service, and Finance.

Key Responsibilities
- Supervise daily O2C activities including order entry, order validation, billing, and revenue recognition support.
- Ensure orders are processed in line with customer contracts, pricing agreements, Incoterms, and manufacturing lead times.
- Oversee accurate and timely invoice generation for finished goods, spare parts, and intercompany transactions.
- Resolve complex order, pricing, and billing discrepancies in coordination with Sales Operations and Supply Chain.





Credit Management & Collections
- Manage customer credit reviews, credit limit monitoring, and credit holds in line with company policy.
- Supervise collections activities, ensuring timely follow-up on overdue receivables and dispute resolution.
- Drive reduction in DSO (Days Sales Outstanding) and past-due balances.
- Escalate high-risk accounts and support bad debt provisioning analysis.

Customer Dispute & Deduction Management
- Oversee resolution of invoice disputes, shortages, pricing claims, freight issues, and returns.
- Partner with Logistics, Quality, and Customer Service teams to resolve root causes related to manufacturing or delivery issues.
- Ensure accurate and timely posting of credit notes and adjustments.

Team Leadership & GBS Operations
- Lead, coach, and develop a team of O2C analysts within the GBS organization.
- Allocate workloads, monitor performance, and ensure adheren

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