About the Company
Our client is a Miami-based property management company operating 300+ short-term rental units across major OTAs (Airbnb, Booking.com, Vrbo, Expedia).
They manage the full guest lifecycle using Guesty as their core PMS and invest heavily in AI-powered tools to raise the bar on both guest experience and team efficiency.
The team is 40+ people who value trust, service, excellence, teamwork, and resourcefulness — in practice, not as slogans.
The Sales Coordinator is the commercial voice of the company: the person who turns demand into revenue and every inquiry into an exceptional first impression.
How They Work
AI-first:
Claude and AI tools are used across the team; everyone trains on AI weekly
EOS framework:
Quarterly Rocks, weekly L10 meetings, clear accountability at every level
Structured but fast:
Notion is the system of record; processes are defined, execution is rapid
What You'll Do
Own every qualified inquiry from first contact to confirmed booking, ensuring no lead is abandoned or left without a follow-up
Conduct consultative phone, email, and website sales — recommending the right property, handling objections, and closing with confidence
Maximize booking value by offering strategic upsells, upgrades, early check-in and late checkout packages, and experience add-ons before confirmation
Maintain a clean and actionable HubSpot pipeline: lead scoring, lifecycle stages, deal hygiene, and pipeline reporting
Review and train the AI knowledge base, identify automation opportunities, and continuously improve response quality and speed
Build B2B revenue streams through corporate partnerships, relocation accounts, travel agency relationships,



and local business outreach
Manage VIP and high-value inquiries, pricing negotiations, and complex commercial escalations with a revenue-first mindset
Analyze lost leads, track buying objections, and share commercial insights with Marketing, Operations, and Customer Experience to sharpen the go-to-market approach
What You'll Need
Required
2+ years in a sales, reservations, or revenue-focused role — hospitality, travel, or real estate strongly preferred
Proven track record of managing inbound leads and converting inquiries into closed bookings
Advanced English written and spoken communication — you will be selling to US-based guests daily
Hands‐on experience with a CRM (HubSpot preferred) and comfort managing pipeline hygiene independently
Strongly Preferred
Experience with Guesty or similar property management and guest communication tools
Familiarity with short-term rental platforms (Airbnb, Vrbo, Booking.com, Expedia)
B2B outreach or business development experience — corporate accounts, relocation, or travel partnerships
Comfort with AI tools and a genuine interest in using them to work faster and smarter
(If you are strong on most requirements but light on one item, apply anyway. They would rather see the full picture.)
What's Provided
Full access to the company's tech stack: PMS, CRM, AI tools, Notion, and communication tools
Structured onboarding with dedicated ramp time, shadowing, and sales playbook training
Weekly AI training sessions and ongoing coaching from the Marketing and Sales Manager
Clear performance metrics and a transparent bonus structure — you will always know what you are working toward
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📌 Sales Coordinator (Bogotá)
🏢 Gold Media Tech
📍 Bogotá