AgileEngine is seeking an IT Support Technician to provide Tier 1 and Tier 2 remote support for employees, handling software, hardware, endpoints, applications, access, and connectivity issues via ticketing, chat, email, phone, and video channels.
You will triage requests, resolve within scope, escalate when needed, and contribute to documentation and service improvements.
The role is based in LatAm with overlap to PST business hours, and requires strong communication and customer service skills
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📌 Remote It Support Technician | Growth & Flexible Hours (Meta)
🏢 AgileEngine
📍 Meta
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