AgileEngine is seeking an IT Support Technician to provide Tier 1 and Tier 2 remote support for employees at a large technology company, handling software, hardware, endpoints, and connectivity issues.
You will triage, resolve within scope, and escalate as needed, while contributing to documentation and service improvements.
The role requires overlap with PST business hours and is based in LatAm.
The adecuado candidate has 3+ years in IT support, experience with ITSM/ticketing, and strong
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📌 Remote It Support Technician (Tier 1–2) (Caldas)
🏢 AgileEngine
📍 Caldas
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