Analyst, Settlement Operations
The Analyst, Settlement Operations will lead an operational team responsible for daily settlement functions to support customers and regional stakeholders in the Americas time zones.
The team will work various shifts to cover the Americas time zones (07:00 to 17:00 US Central time) performing the daily settlement cutoff processing which generates and delivers customer advisements and fund transfer orders, completing customer onboarding and responding to customer inquiries.
The Analyst will ensure settlement is successfully completed within the specified cutoff times in the Americas business day.
The position requires a highly motivated, analytical, detail-oriented individual who can support multiple priorities and works well with cross-functional teams.
Additionally, the Analyst will be responsible for leading various initiatives, including new customer implementations, testing, and piloting.
Key Accountabilities
Ensure daily settlement processing ensuring proper procedures are followed in the execution of domestic and cross-border funds transfers
Maintain thorough understanding of all reconciliation processes within Settlement
Ensure timely resolution of settlement issues within banking cut-offs
Propose process enhancements to improve the efficiency, quality, and timeliness of daily operations
Resolve discrepancies found in the transaction reconciliations and ensure that desktop procedures remain current.
Work with customer support to resolve internal and external customer queries
Provide guidance and training to other personnel (i.e., business units) regarding Settlement processes and operational issues
Manage incident investigation and resolution for Settlement Operation issues
Review daily fail reporting and settlement to ensure proper remediation of aged items.
All About You
Bachelor's Degree in Accounting, Finance, Business, or Management Information Systems or equivalent combination of training and experience
MBA a plus, but not required
Knowledge of the card payments industry or banking back office payment operations gained through 1 to 2 years of experience
Strong knowledge of accounting principles, treasury operations, and the payment operations industry
Experience managing daily general settlement operations processes for services and input sources for both internal and external customers
Proven ability to analyze problems and offer solutions
Ability to manage multiple projects and work effectively with cross-functional partners
Must be self-motivated and a good team player
Excellent oral, written, and presentation communication skills
Corporate Security Responsibility
Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
#J-*****-Ljbffr