Job TitleSpecialist, Account Manager - BilingualResponsibilitiesThe Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.Ensure that client's customers are satisfied with our client's services and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goalsEvaluate our client's customer needs and propose potential solutionsBe a single contact for our client's customerUse data to fix customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and handle objectionsWork with multiple partners, building relationships with decision-makers at all levelsManage sales territory and achieving monthly quotasNegotiate in tough situationsIdentify risk and barriers to success; develop contingency plansIdentify opportunities for additional product or service salesUse data to help influence buying/renewal processWork with a team and report directly to a Sales ManagerLocationCOL Bogota - Cra.




15 #77-50Language RequirementsEnglish (Required), SpanishTime TypeFull time**********MissionHi, we're Concentrix.
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.Company OverviewWe power the brands of the future.
Some call us a integral technology and services leader.
But we're so much more.
Human-centered, tech-powered, intelligence fuelled.
Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.
Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We've got them covered.
But how?
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We're the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.EEO/Discrimination StatementConcentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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📌 Specialist, Account Manager - Bilingual (Bogotá)
🏢 Convergys
📍 Bogotá