Job DescriptionThis role is responsible for identifying, investigating, and mitigating fraud risks related to UPS products, services, and processes.
The position focuses on protecting the business from financial losses through fraud investigations, risk assessment, customer interaction, and collaboration with internal stakeholders.Key ResponsibilitiesMonitor and analyze fraud exposure and potential risks.Investigate suspicious activity involving UPS products and services.Review and respond to customer fraud-related inquiries.Assess account registrations for fraudulent behavior.Cancel user IDs, approve adjustments, and perform credit-related actions when necessary.Maintain accurate investigation records and case documentation.Collaborate with management and cross-functional teams to resolve fraud issues.Work directly with customers to address fraud concerns and provide solutions.Identify customer pain points and communicate improvement opportunities.Support continuous improvement initiatives in fraud prevention and risk management.Minimum QualificationsProfessional degree or technologist degree in Finance, Business Administration, or related fields;OR At least 3 years of experience in fraud investigation or related areas.Mandatory SkillsEnglish proficiency (approximately 75% or higher).
Strong written and verbal communication skills in English.Microsoft Office proficiency (Excel, Word, Access, etc.).
Strong analytical, investigative,



and decision-making skills.Ability to work under pressure and manage risk effectively.Preferred QualificationsCustomer Service experience.Credit & Collections experience.Billing experience.Knowledge of finance and accounting practices.Fraud investigation and conflict management skills.Customer relationship management skills.Time management, flexibility, and adaptability.ScheduleMarch to October 7:00 AM to 4:30 PMNovember to February 8:00 AM to 5:30 PMAdditional RequirementsAvailability to work some holidays.Additional InformationGrade: 8Work Modality: Hybrid (The selected candidate must be based in Medellín or nearby areas as this position follows a hybrid work arrangement requiring periodic attendance at the office)Open Positions: 1 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
In ****, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service.
Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.
UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.
UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable integral environment.
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📌 Gbs Intermediate Fraud Analyst (Medellín)
🏢 M05 UPS GLOBAL BUSINESS SERVICES
📍 Medellín