Are you a hands-on IT professional who thrives in complex environments and enjoys leading the charge on systems implementation, integration, and operations?
We're looking for a IT helpdesk Technician who brings deep technical expertise, a problem-solving mindset, and a collaborative attitude to help us elevate our IT operations.What You'll Be DoingManage systems implementation, integration, and ongoing operations.Troubleshoot and resolve complex technical issues across infrastructure and end-user computing.Collaborate with cross-functional teams to ensure seamless project delivery and system stability.Leverage ITIL best practices and project management experience to drive process improvements.We're looking for someone with hands-on experience in the following areas:Systems & NetworkingStrong understanding of TCP/IP, IPv4/IPv6, and network device configuration.Proven experience with Active Directory in multi-domain environments:DNS and Site/Service configurationEnd-User ComputingExpert-level troubleshooting of Windows 10/7 desktops and laptopsExperience with:Printer mappingLAN/WAN configuration and VPN client troubleshootingInstalling and maintaining applications and peripheralsMS Office 365 suiteWSUS & SCCM SUP for patch managementBasic knowledge of application packaging tools like ORCA/Admin StudioSecurity & AccessUnderstanding of PKI infrastructure, public/private certificates and key exchangesExperience with encryption & antivirus tools (e.g., McAfee)Familiarity with DLP clients (nice to have)VPN technologies: Split VPN, Direct AccessOther Key SkillsScripting basics: PowerShell, VBScript, HTA (nice to have)Web security tools: PAC files/WPAC, WebSense or McAfeeAsset & inventory management, cable management, and EUC project supportWhat We're Looking For1-3 years of relevant experience or equivalent educationStrong technical and troubleshooting skillsFamiliarity with ITIL framework and project management methodologyExcellent communication skills – both verbal and written in English.A proactive, customer-first mindset with the ability to adapt to changing business needs.We offer a collaborative environment where innovation, learning, and support are at the core of what we do.
If you enjoy solving problems, driving improvements, and working in a dynamic tech environment – we'd love to hear from you.
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📌 It Helpdesk Technician (Bogotá)
🏢 EXL
📍 Bogotá