Job Description POSITION'S MISSION:Elaborate, develop, and implement strategies and tactical plans to identify and increase the After-Sales business, with focus on Parts (GM Genuine Parts and ACDelco) and Accessories, improve customer retention, market penetration (wholesale), and customer satisfaction, while always looking for better profitability for GM and the Dealer Network.
Incentive, coordinate and follow-up on innovative ideas/projects/changes to improve Aftersales businesses.KEY JOB RESPONSIBILITIES:Lead a diverse group of people focused on commercial relationship with dealer network.Design and execute the restructuring plan of the Dealer Network, with the regional office, Dealer equalization, Parts Distributors, and Automotive Centers, according to the potential market in the region.Connect to all involved players to assure main goals achievement (Regional Offices, SCWL, Product, Accessories, Finance, and other teams).
Responsible for negotiations and achievement of Parts and Accessories objectives, focusing on GM and Network profitability.Provide leadership and support in the implementation of Service projects and initiatives, Automotive Centers, Parts Wholesalers, Digital Sales (e-Commerce), and New Channels.Support the aftersales communication plan in the dealership network, with the participation of COPVs, GNPVs & GROs.Analyze Dealer Network financial situation and develop strategies to leverage dealership sales/profit in the aftersales area.Monitor parts and accessories inventory in the dealers & distributors and develop divisional actions to maintain the Day Supply according to targets.Develop and implement divisional action plans to increase sell-out sales, IRC (customer retention index),



and NPs.Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.Drive Sales and Aftersales objective attainment for the zone Encourage and support engagement efforts Drive communication that supports the Business's market plans Mentor, manage and grow talent Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability Ensure accurate utilization of empowerment tools am/customers to attain business goals Performs other duties as assignedSKILLS AND EXPERIENCE:Commercial experienceGreat leadership skillsPositive and proactive attitudeTeamworkProficiency in English (B2 minimum, C1/C2 preferred) Graduation on business, finance or engineering is desirable, not a limitation.Previous automotive business knowledgeAvailability for traveling.KEY COMPETENCIES:Results-orientedCustomer focusLeadershipInnovationSelf-managementLearning on the flyStrategic thinkingCreativityResilience and adaptabilityAbout GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination,



but one that genuinely fosters inclusion and belonging.We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role.Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities.
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In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.Explore our general locationsWe are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com).
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📌 Aftersales Commercial Sr Manager - Pacific (Bogotá)
🏢 General Motors
📍 Bogotá