JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workspace Experience & Facilities Coordinator Role OverviewServe as the first impression and primary point of contact for employees, visitors, and clients in the workspace, delivering exceptional corporate hospitality while providing comprehensive operational support to Facilities Management.
This integrated role combines excellence in user experience with proactive facilities coordination, ensuring memorable workplace experiences and the continuous functionality, safety, and efficiency of the facilities.
The Coordinator is expected to proactively anticipate and deliver on clients' needs, acting as a key liaison between hospitality services, building operations, and end users—ensuring a seamless experience that balances human warmth with operational excellence.ResponsibilitiesClient Service and Experience (40% of time)Welcome visitors, clients, employees, and vendors with enthusiasm, warmth, and professionalismServe as the visible face of the organization, ensuring positive and memorable first and last impressionsServe as the initial point of contact for all Client employee inquiries, issues, and feedbackProactively anticipate the needs of visitors and employees, providing personalized services before the request are madeProvide orientation and tours to new visitors and employees about the facilitiesSupport the People team on Day 1 readiness for employee onboarding and welcome processesBuild meaningful relationships with Client employees and visitors to foster a positive workplace cultureMaintain a positive, empathetic,



and solution-oriented attitude toward any requestOperations and Facilities Management Support (40% of time)Conduct daily facility walkthroughs to verify general conditions (lighting, HVAC, cleanliness, furniture) before they impact usersLog and track work orders in the Client's CMMS system ensuring timely resolutionAct as liaison between end users and the Facilities Management team for all operational mattersCoordinate access and tracking of vendors and contractors on-site verifying compliance with safety protocolsReport operational anomalies to the Facilities Manager immediately and support communication of scheduled maintenance to affected usersAssist in updating operational reports and facilities KPIs, monitoring critical consumables inventory and alerting about replenishment needs before shortages occurRequest Management and Problem Resolution (10% of time)Receive and respond to facility-related requests or issues within one business day implementing temporary solutions for minor operational failuresIdentify operational and safety risks, escalating as appropriateImplement temporary solutions for minor operational failuresDocument incidents and follow up until closure ensure workspaces are stocked and maintainedSupport administrative assignments related to facilities, such as updating records and assisting with budget trackingEvents and General Administration (10% of time)Support coordination and operationalization of corporate events including preparing meeting spaces and ensuring incident-free operationsCoordinate with FM on space conditioning for special eventsPrepare meetings and ensure incident-free operationsPerform administrative assignments as neededParticipate in evacuation drills and emergency simulations ensuring all users are informed and comfortable with proceduresRequirementsEducationHigher education in Marketing, Communications, Public Relations, Tourism, Hospitality, Business Administration, Industrial Engineering, or related fields.
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with emphasis on initiative, customer service orientation, and proactive resolution focus.ExperienceMinimum 2-3 years of experience in corporate hospitality management, concierge services, or customer service in corporate environmentsExperience in operational support, facilities coordination, or general services management (desirable)Experience working with clients at all levels of an organizationExperience in vendor management and contractor coordinationTechnical SkillsFluent English (oral and written)Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)Basic budget management skillsAnalytical capability for data interpretation and KPIsPersonal CompetenciesExcellent communication and active listening skillsInitiative, responsibility, and flexibilityCustomer service orientation with proactive resolution focusExcellent organizational and time management skillsAbility to work collaboratively in teamsHigh adaptability to dynamic environmentsCritical thinking and decision-making under pressureLocationLocation: On-site –Bogota, COLEqual Opportunity and AccommodationJones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad.
Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a ******.
Este correo electrónico es solo para solicitar un ajuste razonable.
Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.
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📌 Facility Coordinator (Bogotá)
🏢 Jones Lang Lasalle
📍 Bogotá