OverviewAt JBT Marel, what we do matters.
Our purpose is to transform the future of food; this guides our vision of being the general leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
As the Field Service Engineer (FSE) you are the front-line field service representative and are responsible for fulfilling the customer's expectations during field service activities.On a Given Day, You MayEnsures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities.
This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobsEnsures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcomeSets priorities in accordance with the needs of the company and the customerEnsures the customer will experience a confident,



emphatic and competent service from the organizationEnsures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company's processes to ensure the right support to the customerFollows company processes consistently:Secure a meeting with the customer upon arrival onsite and receive briefing from the customerPrepare and execute the work as agreed with the customerManage the customer experienceIdentify sales and service opportunitiesIdentify/update/validate information of the Installed BaseProcess hours and expensesTechnical reportingKeep stakeholders informed and updatedUpdate Customer Support and customer on progress of the workDebrief customer on work done and performance of the machineReport on quality issues and non-conformity (NCR)Other duties assigned as required by the businessSkills And AbilitiesSocial perceptivenessKnowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ability to execute agreed tasks & deadlines against performance criteria (KPI)Result orientation, ability to follow through and respect deadlinesCustomer face-to-face interaction skills and commercial service skillsTechnical competence in an engineering disciplineComputer literateGood grammar and communication skillsEducation, Knowledge, And ExperienceDegree or Technical college in Mechanical, Electrical, Electromachanical or similar knowledge levelRecognized product training on food processing equipment preferred.Strong communicator with analytical skill and the ability to work under pressureExperience with and comfort working in a multi-cultural, multi-discipline organization is an advantageLanguageYou must be comfortable with written and oral communication in English and Spanish.
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📌 Field Service Engineer I (Nariño)
🏢 JBT Marel
📍 Nariño