Job Title
Specialist, Account Manager - Bilingual
Responsibilities
- The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
- Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
- The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
Location
COL Bogota - Cra. 15 #77-50
Language Requirements
English (Required), Spanish
Time Type
Full time2026-09-01
Mission
Hi, we're Concentrix. We’re a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
Company Overview
We power the brands of the future. Some call us a gl