Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non‑profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real‑time processing that not only meets but anticipates the stringent demands of integral compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.
Your Role
We’re seeking a Tier 2 Support Specialist to join our Super Awesome Support team.
As a Tier 2 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.
You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.
Your responsibilities will include:
- Respond to support tickets and inquiries through phone, e‑mail, and live chat
- Handle escalated cases by working cross‑functionally with but not limited to R&D;, Product, CSM
- Diligently work with customers by providing regular updates to tickets and open issues
- Communicate closely with Support tier 1 and 3 to troubleshoot and resolve issues
- Work with our Managed Backup Servi