We are looking for a NOC Engineer with experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and resolve incidents across client technology environments.

The idóneo candidate is service-oriented, an effective communicator, and comfortable working in fast-paced environments while managing multiple incidents and priorities.

? Key Responsibilities
- Monitor, diagnose, and resolve incidents related to IT infrastructure and services.
- Provide customer support via phone, email, and ticketing systems.
- Troubleshoot issues involving servers, PCs, laptops, mobile devices, cloud solutions, and on-premises networking devices.
- Respond to and resolve system-generated alerts.
- Identify root causes and implement solutions to reduce recurring IT issues.
- Administer and support Microsoft 365, antivirus, anti-spam, email archiving, managed backups, and related services.
- Provide technical support to internal Tier 1 Engineers.
- Escalate incidents to subject matter experts or higher support levels when necessary.
- Clearly document customer interactions,



troubleshooting steps, resolutions, and results in the ticketing system.
- Contribute to the creation and improvement of technical procedures and service documentation.
- Work according to established service metrics and SLA requirements.
- 2+ years of IT, infrastructure, NOC, or technical support experience.
- Strong hands-on experience with troubleshooting and incident resolution.
- Experience with Microsoft Online Products & Services / Microsoft 365.
- Experience supporting server hardware and software.
- Knowledge and experience with networking and network devices.
- Experience with virtualization solutions.
- Experience with Backup and Disaster Recovery (BDR) solutions.
- Experience with SonicWall physical and virtual appliances.
- Experience working with ticketing systems and technical documentation.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong comm

📌 Ingeniero Noc (Medellín)
🏢 Ingepsy
📍 Medellín