Descripción del trabajo

Job Tittle: Expert AFR (OAM) Location: GSC BOG

Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities
- Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes
- Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations.
- Collaborate with counterparts to validate and finalize documents.
- Assign tasks to supporting functions and monitor performance.
- Meet and exceed customer expectations as well as internal Key Performance Indicators,
- As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements,



incident resolution and pricing/quotes.
- Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
- Obtain and maintain all company systems and commodity related certifications.
- Ensure that correct costs and revenues are captured against customer’s profile - taking full ownership of financial performance, promptly resolving any related issues. simple and complex issues.
- Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales.
- Available to support on weekends to attend urgencies

📌 Expert Afr (Girardot)
🏢 Ingepsy
📍 Girardot