Client Manager Managed Print Services I924

Client Manager Managed Print Services I924

12 ene
Reconocida empresa

12 ene

Reconocida empresa


Join a culture as committed to your success as you are

At HP, we believe in the power of ideas. From cutting edge personal digital equipment to the most powerful IT solutions, we use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone:at every level in every function:is encouraged to have original ideas, to express them and to share them. We believe anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits.

Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. Thats how we work at HP. And its how ideas:and people:grow.

The Account Delivery Manager Sales is a direct client contact position responsible for leading delivery of in:scope contracted services and seeks opportunities to increase revenue.Responsible for meeting P and L, as well as growing the account through the change order process for assigned customer accounts.Note:This is a Sales incentive position (100:00).


Owns the customer operational business relationship of mid:size to large domestic accounts.

Grows understanding of customer at local and country level to analyze delivery requirements and contribute to customer strategic business plan.

Acts as a point of contact for operational and tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation and communication.

Conducts and reviews expense/cost target commitments for highly complex service deliveryrequirements.

Ensures performance goals are met for all in scope services across all towers: identifying and analyzing gaps and driving corrective action plans.

Ability to effectively and proactively manage medium risk projects.

Supports AST and all delivery organizations to timely, cost effective delivery of SLA requirements; identifying and recommending optimization while managing scope, resources and coordination. Contributes to account service delivery plan. Identifies incremental revenue opportunities.

Assures compliance with HP and customers HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.

Education and Experience:

First Level University Degree or equivalent combination of education and experience.

3 : 5 years relevant industry experience.

ITIL/ITSM knowledge.

Knowledge and Skills:

Ability to build and manage strong customer relationship.

Ability business management and financial concepts to analyze business needs.

Ability to prepare clear, concise and persuasive communications for multiple audiences,including demonstrating effective writing, presentation skills, listening actively and projecting atrustable image.

Ability to understand and analyze an issue or problem to implement a corrective action plan.

Ability to proactively and effectively manage risk on low to medium risk projects.

Consistently applies Quality and Continuous Improvement Plans.

Ability to develop and present high impact message to customer.

Moderate Industry sector knowledge (finance, manufacturing, etc.).

Crisis and conflict management.

Ability to lead cross cultural, cross tower and cross business team for effective and efficientcustomer support.

Fluency in English and Spanish


Acts as ADM in medium engagements.

Leads a small to medium size AST/delivery team.

Works at local or regional level.


Supports Single Region.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With

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