Req Number: KFINT16425 Location: Bogota, Posted: 12/22/2020 Category: Products
Job Type: Employee
About UsAt Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies strategies to life. To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than.
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles,
and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.
Our 8,600 colleagues serve clients in more than 50 countries. We offer five core solutions.
Assessment and Succession
Rewards and Benefits
Visit kornferry for more information.
The RoleTypically delivering products and services across our portfolio to a group of clients (existing or new) that assist HR and line managers to effectively support recurring HR processes in their organization. Mainly working around Pay and Reward products and services but is expected to work also in other product categories if needed. The role exists to both build and maintain client relationships that deliver profitable renewal, yield or new business. The role holder will deliver standard or customized work across the pay products and support clients in training and implementation of products.
Key AccountabilitiesTypically works with clients across sectors with a focus on selected sectors
Manages relationships with assigned clients during the delivery period of a product or service. Typical delivery period spans from weeks to over a year and requires collaboration with 2:4 stakeholders (both internal and external)
Follows processes to increase client satisfaction amongst the assigned accounts. Takes action to improve client satisfaction if necessary
Delivers products and services of various complexity to customers while following standardized protocols. Will be expected to be able to describe and enable clients with more complex applications of these products during client interactions
Is expected to be able to deliver presentations, workshops and client trainings around product and services
Has shared responsibility of the creation, renewal and maintenance of the reward database in the assigned country
Maintains ongoing relationships with assigned customers and achieves high renewal rates and creates opportunities for yield by understanding client needs and requirements and using this knowledge proactively in collaboration with commercial colleagues
Responds in an appropriate and timely way to client needs
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers
Tracks and updates client information in customer relationship management systems
Engage with manager regularly to discuss delivery activity levels, future meetings approaches to be successful, and technical support needed to assist in delivery of projects
Prepares presentations and clients reports
Provides accurate forecasts on existing projects with timely status updates
Skills and Experience1 : 2 years experience in consulting or human resources practices
Develops an internal network of relationships to proactively share experience and learn
Seeks and acts on feedback, without defensiveness
Proactively works to expand knowledge within the area of pay and benefits as well as other areas if needed
Can measure and monitor own performance and start to understand trends and success factors
Ensures understanding of deliverables and expectations
Known for delivering or coor
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