NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration,providing a unique opportunity for an ambitious IT professionalto expand their infrastructure knowledge whilemaintainingstrong customer engagement.The successful candidate will support a 500-user, multi-state organizationoperatingacross 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management,participatein infrastructure projects, andassistwithmaintaininga secure, reliable, andhighly availableIT environment.What Success Looks Like:Consistently resolve Tier 2 support issues with minimal supervision.Become a trusted escalation resource for IT Support Technicians.Independently administer Microsoft 365 and Intune environments.Participate in server, networking, and cybersecurity initiatives.Contribute to automation and process improvement efforts.Demonstrate ownership of IT systems, support outcomes, and assigned projects.Improve documentation and operational maturity of the IT department.Essential Duties and Responsibilities:Advanced Technical Support (Approx. 40%):Serve as the primary escalation point for complex Help Desk issues.Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.Support highly technical engineering users and business professionals.Manage incidents through resolution whilemaintainingexcellent customer communication.Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.Participate in after-hourssupport rotation asrequired.Mentor Tier 1 technicians andprovidetechnical guidance.Microsoft 365 & Identity Administration:Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.Support Entra ID and Hybrid Active Directory environments.Manage user lifecycle activities including onboarding, transfers, and offboarding.Maintain security groups, distribution lists,



and access permissions.Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives.Assistwithaccessreviews and compliance activities.Endpoint Management & Modern Workplace:Administer Microsoft Intune and Windows Autopilot.Manage Windows 11 device deployments and lifecycle management.Support Android Enterprise and Apple Business Manager deployments.Maintain compliance policies, configuration profiles, and security baselines.Deploy and troubleshoot software using Intune and related management tools.Manage operatingsystem,driver, firmware, and BIOS updates.Infrastructure Administration (Approx. 30%):Support Windows Server environments.Assistwith administration of Dell Hyper-V clusters.Perform virtual machine provisioning, monitoring, and maintenance.Support enterprise storage, server hardware, and backup systems.Administer Active Directory, DNS, DHCP, Group Policy, and file services.Monitor infrastructure health using enterprise monitoring platforms.Assistwith disaster recovery and business continuity initiatives.Security & Compliance:Support Microsoft Defender, endpoint security, andthreatremediation activities.Assistwith phishing investigations and response efforts using KnowBe4.Maintain security baselines and patch compliance.Participate in vulnerability remediation.Assistwith audits, policy reviews, and documentation efforts.Support Zero Trust and cybersecurity maturity initiatives.Networking Support:Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies,



and Cisco networking infrastructure.Support WAN connectivity between company locations.Work with networking vendors and internal administrators on escalated issues.Automation & Process Improvement:Develop PowerShell scripts to automate repetitive IT tasks.Improve provisioning, onboarding, reporting, and administration processes.Identifyopportunities to improve service delivery.Create andmaintaintechnical documentation and SOPs.Contribute to IT modernization initiatives.3-5 years of progressive IT experienceAt least 2 years supporting Microsoft 365 environmentsExperience in Tier 2 Help Desk, Systems Administration, or Infrastructure SupportExperience supporting hybrid workforces and remote usersWindows 10/11 and Microsoft 365 administrationActive Directory, Entra ID, Intune, and AutopilotExchange Online and Teams administrationSharePoint Online fundamentalsDNS/DHCP troubleshooting and Group PolicyPowerShell fundamentals and VPN technologiesEndpoint security administrationStrong customer service mindset with excellent written and verbal communicationStrong troubleshootingmethodologywith ability to prioritize competing demandsSelf-motivated, accountable, and a continuous learner with strong technical curiosityPreferred Qualifications:Microsoft 365 Administrator certificationAZ-900 or SC-900 certificationCompTIA Network+ or CompTIA Security+ITIL Foundation certificationExperience with Hyper-V and Dell server infrastructureCisco networking experienceFamiliarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platformsExperience withFreshserviceor Zabbix MonitoringApple Business Manager and Android Enterprise experienceMicrosoft Copilot and PowerShell automation experienceWe offer health insurance for contractorsHoliday Extra PayThe work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.We prioritize the mental health of our team members and offer mental health days to support their well-being.In addition to the base salary, performance-based incentives are provided.There is an annual review and appraisal process in place.There are ample opportunities for professional growth and advancement within the company.Salary range: $2600 up to $3100 based on experience#J-18808-Ljbffr

📌 Systems Administrator / It Support Engineer (Colombia)
🏢 NeoWork
📍 Colombia