Remote Customer Service Representative (CSR)Apply Here: https://app.Hireflix.Com/public-application/695c16e42db3f84ee4ba968eAbout UsDiamond Plumbing and Diamond Home Pros are fast-growing, family-owned home service and improvement companies serving South Florida. We specialize in residential plumbing services, water and drain repipes, and bathroom remodels, with a strong focus on professionalism, customer experience, and operational excellence.Role OverviewAs a Remote CSR, you are the first point of contact for our customers. Your job is to answer inbound calls, qualify customers, book appointments accurately, and ensure a smooth handoff to dispatch and field teams. You play a critical role in revenue generation, customer satisfaction, and daily operations.Key ResponsibilitiesAnswer inbound calls promptly and professionallyGather and verify customer information (name, phone number, address, issue)Ask structured qualifying questions to understand urgency and scopeBook service appointments accurately in our CRMCommunicate clearly with dispatch and internal teamsHandle follow-ups, callbacks, and reschedules as neededMaintain detailed and accurate call notesRepresent both Diamond Plumbing and Diamond Home Pros with professionalismFollow scripts, SOPs, and booking guidelines exactlyMaintain a calm, confident tone—especially during urgent or emotional callsWhat Success Looks LikeHigh booking rate on inbound callsClean,



complete job entries with minimal correctionsPositive customer feedbackStrong attendance and punctualityClear communication with dispatch and managementAbility to follow systems without constant supervisionRequired QualificationsPrevious CSR, call center, or customer service experienceExcellent spoken English & SpanishStrong listening and communication skillsComfortable handling multiple calls per dayTech‑savvy (CRM systems, phone systems, basic computer skills)Reliable internet connection and quiet work environmentCoachable, detail‑oriented, and accountablePreferred (But Not Required)Experience in plumbing, home services, or constructionExperience with Housecall Pro or similar CRMSales or appointment‑setting backgroundCompensation & GrowthCompetitive hourly pay (based on experience)Performance‑based incentives (booking quality & reliability)Long‑term growth opportunities as the company scalesStable, professional work environmentWho This Role Is NOT ForPeople who dislike phone callsAnyone who struggles to follow scripts or processesJob‑hoppers or unreliable workersAnyone looking for a temporary or low‑effort roleWhy Work With UsClear systems and expectationsFast‑growing companies with long‑term stabilityDirect communication with leadershipOpportunity to grow into senior CSR or operations roles#J-18808-Ljbffr

📌 Remote Customer Service Representative (Colombia)
🏢 Hireflix
📍 Colombia