Job Summary

The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time.

Responsibilities
- Resolve escalated server and infrastructure incidents from the Service Desk and NOC, including Windows Server and Linux OS-level issues.
- Perform routine server administration: account and access requests, disk and resource management, service restarts, certificate renewals, and scheduled task upkeep.
- Support virtualization operations (VMware/Hyper-V): VM provisioning, snapshots, resource adjustments,



and basic troubleshooting under established procedures.
- Execute and monitor backup jobs, remediating failures and escalating recurring issues; support restore requests.
- Respond to monitoring alerts for the server estate, performing first-level diagnostics and escalating per runbooks.
- Support patching activities in coordination with the NOC Analyst Sr. (Patching), including pre/post checks on assigned servers.
- Assist with cloud operations tasks (Azure/AWS) such as resource provisioning, tagging hygiene, and basic troubleshooting under senior guidance.
- Maintain accurate documentation of executed work, runbooks, and environment records.
- Follow the account's incident, request, and change management processes with accurate ticket documentation.
- Participate in scheduled maintenance windows and the team's on-call rotation as assigned.
- Grow technical depth over time through mentoring, training, and progressi

📌 System & Cloud Engineer Jr. (Bogotá)
🏢 Auxis- US
📍 Bogotá