Employment Type: Full-Time
Work Arrangement: Fully Remote | Independent Contractor
Schedule: U.S. Eastern Business Hours
We are seeking a highly organized and customer-focused Bilingual Patient Coordinator who is fluent in English and Spanish to support the coordination of care for patients receiving home healthcare services.
The Patient Coordinator will serve as a key point of contact between patients, families, Home Health Aides (HHAs), healthcare professionals, contracts, and internal departments. The idóneo candidate is an excellent communicator, comfortable working in a fast-paced healthcare environment, and experienced with HHA Exchange.
Schedule
- Monday–Thursday: 9:00 AM–5:00 PM
- Friday: 9:00 AM–4:00 PM
- 45-minute unpaid break each day
- Must be flexible to provide weekend on-call support as needed
Key Responsibilities
- Coordinate work assignments based on Home Care Worker training and experience.
- Communicate effectively with patients, family members, HHAs, clinicians, contracts, and other departments.
- Document all communications and relevant information accurately in HHA Exchange.
- Monitor and resolve open cases to ensure timely resolution.
- Support patients and families by identifying their needs and coordinating appropriate care.
- Communicate changes in service days/hours, discharges, and other relevant updates to HHAs.
- Provide necessary information to healthcare professionals and other stakeholders.
- Complete daily, weekly, and monthly reports.
- Manage overtime and travel-time requests.
- Use Smart Map and other tools to locate aides, provide directions, and check availability.
- Complete and document incident reports.
- Manage mutual and linked cases.
- Monitor and respond promptly to emails, voicemails, and faxes.
- Follow agency guidelines, policies, and procedures.
- Adapt quickly to changes within the agency and healthcare environment.
- Escalate concerns or questions to the appropriate supervisor.
- Perform other duties as assigned