Position Implementation Consultant
Location Guatemala Preferred, Colombia and Kenya
Employment Type Fulltime
Experience Level 2
Schedule Monday to Friday 800 AM 500 PM EST Available to start one hour earlier or one hour later
Language Requirement Bilingual English Spanish C1 Advanced proficiency required
Education Requirement High School diploma required some college preferred
Modality Onsite
Role Overview
The Implementation Consultant leads the client implementation process for new PEO clients, ensuring a seamless transition to company services. This role serves as the primary point of contact during the implementation phase, addressing client concerns, configuring solutions, and training clients on effective system use. The consultant collaborates with crossfunctional teams, troubleshoots issues, and identifies opportunities for process improvements.
Key Responsibilities
Client Implementation Support
Lead endtoend client implementations by understanding requirements and configuring PEO solutions.
Serve as the primary point of contact during implementation, addressing concerns and providing expert guidance.
Train clients on effective system use to ensure successful adoption.
Troubleshoot and resolve technical or processrelated issues.
Operational Administrative Tasks
Prepare for client welcome calls, including reviewing client information and preparing presentations.
Review scrub employee import files for accuracy.
Perform basic Prism setup departments, worksites, divisions, etc..
Update client tasks in Client Space as needed.
Coordinate calls with CIS SCIS and clients.
Generate and distribute transition emails for new clients.
Pull reports for clients as required.
Collaboration Continuous Improvement
Work closely with Sales, Client Relations, Payroll,



and other crossfunctional teams.
Stay updated on industry trends, best practices, workflows, and benefits regulations.
Identify opportunities for process improvements and implementation efficiencies.
Requirements
Must Have
At least 2 years of experience in Client Implementation, HR, Client Onboarding or related fields.
Clientfacing background is need.
Strong problemsolving and analytical mindset.
Exceptional attention to detail and data analysis capabilities.
Ability to prioritize and manage multiple tasks in dynamic environments.
Strong organizational and workload management skills.
Proven ability to work collaboratively and foster teamwork.
Key Skills
Hard Skills
PEO solution configuration
PrismHR setup and reporting
Employee data validation
Case management systems Client Space
Microsoft Office proficiency
Soft Skills
Strong communication verbal written
Relationship building with clients and teams
Analytical thinking problemsolving
Organizational skills multitasking
Professionalism under pressure
Proactive mindset accountability
Candidate Profile
The idóneo candidate is organized, proactive, and clientfocused, with strong communication skills and the ability to manage both strategic implementations and operational tasks. They thrive in dynamic environments, balance multiple priorities effectively, and ensure smooth client transitions by combining technical accuracy with excellent client service
Bolsa de trabajo Colombia ofrecemos puesto de Client Relations Coordinator Inglés C1 para el sector de Administracion Oficina en la empresa SOLVO S.A.S de Barranquilla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Client Relations Coordinator Inglés (Barranquilla)
🏢 Solvo
📍 Barranquilla