Job Summary

The NOC Analyst Sr. (Patching) is a senior member of Auxis' shared 24x7 Network Operations Center supporting the Mosaic Infrastructure Managed Services engagement, with a dedicated focus on patch management across the client's server and infrastructure estate spanning roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. This role plans, schedules, executes, and verifies patching cycles in coordination with the Systems, Network, and Security teams, ensuring vulnerabilities are remediated within agreed timelines and patching activity is executed safely through the account's change management process. The role also provides senior-level monitoring and event management coverage within the NOC.

Responsibilities
- Own the execution of the recurring patch management calendar for the managed server estate (Windows and Linux), including planning, scheduling, deployment, verification, and reporting.
- Coordinate patching windows through the Change Management process, preparing change records, rollback plans, and post-implementation verification evidence.




- Track patch compliance against agreed timelines and vulnerability remediation SLAs, producing compliance reporting for the NOC Lead and Security stakeholders.
- Coordinate with the Systems Engineer Lead and Tower D engineers on patch sequencing for critical or sensitive workloads, including pre/post health checks.
- Partner with the Security/vulnerability management function to prioritize remediation of identified vulnerabilities across the estate.
- Troubleshoot failed patch deployments, driving them to resolution or escalating to the appropriate resolver team.
- Provide senior-level NOC monitoring and event management coverage during assigned shifts, including alert triage, first-response diagnostics, and escalation.
- Mentor NOC Analysts on patching procedures, monitoring tools, and the client environment.
- Maintain and improve patching runbooks, SOPs, and automation scripts.
- Suppor

📌 NOC Analyst Sr. (Bogotá)
🏢 Auxis- US
📍 Bogotá