About Valatam
Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025–2026, proof that great work starts with great people.
About the Role
We're hiring a Logistics & Operations Assistant to support a growing company in the commercial services industry. This is a 100% remote, full-time position adecuado for someone who thrives in fast-paced, high-volume environments and can independently manage administrative and operational tasks across departments, including Operations, Billing, and Customer Communication, with strong attention to detail.
Schedule: 6:00 AM – 2:00 PM PST (9:00 AM – 6:00 PM EST)
Key Responsibilities
Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines
Maintain accurate data entry and update records in CRM and internal systems
Respond to customer and internal inquiries via email and chat in a professional and timely manner
Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly
Ensure customer files, notes, and records remain organized and accessible at all times
Prepare clear, error-free customer-facing documentation and reports
Identify potential issues or delays and escalate them to the appropriate coordinator
Other related tasks as needed
Fluent in English (C1/C2) and Spanish
2–5 years of experience in operations, administrative support, or customer-facing roles
Comfortable working independently and managing multiple priorities
Ability to make sound decisions and adapt to evolving or partially documented workflows
Experience with Asana, Notion, Trello, or similar project management tools is a plus
Proficient in Google Workspace and Microsoft Office
Strong communication and problem-solving skills
Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
Bachelor's or Associate's degree preferred
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