Role Purpose The Technical Assistant supports authorized dealer and service networks by providing expert diagnostic assistance, resolving complex vehicle issues, and ensuring repairs are completed in line with OEM standards. This field-based role plays a key part in improving repair quality, reducing downtime, and enhancing customer satisfaction.

Key Accountabilities

- Support dealers with complex vehicle diagnostics and repair activities.
- Conduct vehicle inspections, assessments, and troubleshooting.
- Recommend and validate effective repair solutions.
- Identify and escalate critical technical or safety-related issues.
- Provide on-site technical assistance across assigned locations.
- Support technicians in improving diagnostic accuracy and repair efficiency.
- Collaborate with service teams to resolve escalated cases.
- Communicate findings and recommendations to key stakeholders.
- Maintain accurate records of technical activities and findings.
- Prepare reports on recurring issues and field observations.
- Escalate unresolved cases following established procedures.
- Support continuous improvement through technical feedback and analysis.
- Assist with the execution of technical service campaigns.
- Ensure procedures are completed according to OEM requirements.
- Monitor quality and compliance during field activities.
- Report campaign risks, deviations, and technical concerns.
- Follow all safety, quality, and technical standards.
- Ensure proper use of tools, diagnostic equipment, and PPE.



Promote safe working practices and report safety risks promptly.

Candidate Profile Experience & Capability

- Technical diploma or degree in Automotive Technology, Mechanics, Mechatronics, Engineering, or a related field.
- Previous experience in automotive diagnostics, maintenance, or repair.
- Experience supporting dealerships, service networks, OEMs, or workshops. Exposure to field service activities or technical campaigns is a plus.

Technical Strength

- Strong knowledge of automotive mechanical, electrical, and electronic systems.
- Experience with vehicle diagnostic tools and troubleshooting methodologies.
- Understanding of CAN networks, sensors, control units, and wiring diagrams.
- Ability to interpret technical documentation and OEM procedures. Intermediate English for technical documentation and communication.

Mindset & Behaviours

- Hands-on and analytical approach to problem-solving.
- Strong attention to detail and commitment to quality.
- Safety-focused and customer-oriented mindset.
- Ability to work independently in field environments.
- Strong communication, organization, and stakeholder management skills. Versátil and comfortable with frequent travel.

Why Join This role offers the opportunity to work closely with advanced automotive technologies, support a nationwide dealer network, and directly influence service quality and technical excellence. You will gain broad field exposure while contributing to operational performance and customer satisfaction.

📌 Technical Assistant - Colombia (Bogotá)
🏢 Gp Strategies
📍 Bogotá