? About the Opportunity
Do you love solving problems and making customers feel taken care of? We're looking for an E-Commerce Customer Service & Operations Specialist to take ownership of our customer experience across marketplaces.

We're looking for someone who is proactive, empathetic, and has an amazing personality. We also want someone who is honest, has a strong work ethic, and values integrity.

? What You’ll Do
Manage customer inquiries and concerns across various communication channels, including phone, email, chat, and social media.
Marketplace operations across Amazon, Walmart, eBay, and Shopify (claims, chargebacks, case management, etc.).
Handle challenging or sensitive customer interactions with professionalism and empathy.
Resolving customer concerns by providing appropriate solutions promptly.
Communicate effectively with customers and colleagues to resolve complex issues.
Contribute to the development of customer service strategies and long-term goals to improve overall customer satisfaction and loyalty.
Support day-to-day operations, including order follow-ups,



returns processing, and internal coordination.

? What We’re Looking For
Must-Haves
Available from Monday to Friday from 8 AM to 5 PM EST (full-time position only).
Fluent in written and verbal English.
Strong problem-solving skills.
Excellent interpersonal and communication skills.
Strong organizational skills to manage multiple tasks, orders, and customer inquiries efficiently.
A deep understanding of customer needs and a commitment to providing exceptional customer service.
Can work with minimal supervision but still deliver great output.

Nice-to-Haves
0-1 year of experience (internship, academic project, or professional) in customer service, e-commerce operations, or a client-facing role.
Familiarity with Marketplace operations across Amazon, Walmart, eBay, and Shopify.

❤️ Why You’ll Love Working With Us
100% Remote
Paid overtime: Your extra time and effort are always recognized and re

📌 E-Commerce Customer Service (Colombia)
🏢 MPR Tools & Equipment
📍 Colombia