Customer Support Representative
Position Type: Full-Time, Remote
Working Hours: EST Time Zone
About the Role
We are looking for a reliable, organized, and customer-focused Customer Support Representative to support daily administrative and client-facing operations.
This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The adecuado candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment.
ResponsibilitiesCustomer Support & Reception
Handle incoming customer support and receptionist calls professionally.
Transfer calls and make announcements to clients when needed.
Respond to client questions and provide timely assistance.
Maintain a professional and welcoming phone presence.
Client Intake & Communication
Conduct client intakes over the phone and accurately collect required information.
Communicate with clients through phone and email.




Handle client inquiries while maintaining confidentiality and professionalism.
Follow up on client requests and ensure timely resolution.
Calendar & Appointment Management
Manage calendars and schedule appointments and meetings.
Coordinate scheduling changes, confirmations, and rescheduling.
Ensure appointments and calendar information remain accurate and up to date.
Administrative Support
Prepare basic reports and assist with organizing team workflows.
Track tasks, follow-ups, and administrative activities.
Maintain accurate records and documentation.
Provide general support with day-to-day administrative operations.
Required Experience & SkillsMust-Have
Previous experience in customer service, receptionist, or a similar role.
High school diploma or equivalent.
Valid HIPAA certification — required.
Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
Fully bilingual in English and Spanish.
Excellent verbal and written

📌 Customer Support Representative (Colombia)
🏢 Pavago
📍 Colombia