About the Role

A Supervisor, Sales Operations leads a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times.

Responsibilities:
- Responsible for the day to day management of a Sales Operations team, towards all sales related administrative tasks e.g. order processing, quoting.
- Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners.
- Drive performance within the team, by setting, measuring and managing against individual and team targets
- Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners
- Report team performance in to the sales management team and develop action plans where improvement is required
- Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.




- Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution
- Maintain regular external contact with our customers and key contacts to ensure service levels are met

Knowledge Skills and Experience:
- Advanced English is required*
- Analyze and resolve complex issues and problems in a timely and effective manner
- Constructively work under pressure when faced with high workloads and deadlines.
- Willingness to embrace change
- Excellent communication skills at all levels of the business (verbal, written and face-to-face)
- Able to work under limited supervision.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Relationship building internally and with customers
- Experience of working with a CRM system
- Numerate with good attention to detail
- Understands Sales and Operations Processes
- Exper

📌 Supervisor, Sales Operations (Bogotá)
🏢 TD Synnex
📍 Bogotá